Privacy Policy

This Privacy Policy explains how Parwan Painting and Decorating collects, uses, stores and protects personal information when you visit our website, contact us, request a painting quote or use our services in Geelong, Victoria and surrounding areas.

1. About this Privacy Policy

Parwan Painting and Decorating respects your privacy and is committed to protecting the personal information you share with us. This policy applies to information collected through our website, contact forms, phone calls, emails, quote requests, project enquiries and any other communication with our business.

This Privacy Policy has been prepared with reference to Australian privacy expectations and the Australian Privacy Principles, which explain how covered organisations should handle personal information in an open and transparent way. A privacy policy should explain in clear language how an organisation handles personal information. :contentReference[oaicite:0]{index=0}

This policy is intended as general website privacy content for a local painting business. It should not be treated as legal advice.

2. Information we may collect

When you contact Parwan Painting and Decorating, we may collect personal information that helps us respond to your enquiry, prepare a quote or provide painting services.

This may include:

  • Your name
  • Phone number
  • Email address
  • Suburb or service location
  • Details about your painting project
  • Photos or files you upload with a quote request
  • Messages sent through our contact forms
  • Information shared during phone calls, emails or site visits
  • Basic website usage information, such as browser type, device type and pages visited

3. How we collect information

We may collect personal information when you:

  • Submit a form on our website
  • Request a free painting quote
  • Call, text or email us
  • Send photos or project details
  • Book a site inspection or quote appointment
  • Use our website or interact with online advertising
  • Leave a review or communicate with us through third-party platforms

4. Why we collect your information

We collect personal information so we can operate our painting business and provide reliable service to customers across Geelong, Surf Coast, Bellarine Peninsula and surrounding areas.

We may use your information to:

  • Respond to your enquiry
  • Prepare and send painting quotes
  • Arrange site visits or appointments
  • Provide interior painting, exterior painting, roof painting, driveway painting, garage floor painting and surface preparation services
  • Communicate about your project
  • Process invoices, payments and business records
  • Improve our website, advertising and customer service
  • Follow up on enquiries or completed work
  • Comply with legal, tax, insurance or business obligations

5. Website forms and uploaded files

If you submit a quote form through our website, the information you provide may be sent to us by email and stored in our website system, email inbox or business records. If you upload project photos, those images are used only to understand your painting project, prepare a quote or communicate with you about the work.

Please avoid sending sensitive personal information through our website forms unless it is necessary for your enquiry.

6. Cookies, analytics and website tracking

Our website may use cookies and similar technologies to improve website performance, remember basic preferences, understand how visitors use the website and measure the effectiveness of online marketing.

We may use tools such as Google Search Console, Google Analytics, Google Ads, Meta advertising tools or similar platforms. These tools may collect information such as device type, browser type, pages visited, approximate location and interaction data.

You can control or block cookies through your browser settings. Blocking cookies may affect how some parts of the website work.

7. Sharing your information

We do not sell your personal information. We may share information only when reasonably necessary for our business operations or service delivery.

We may share information with:

  • Website hosting providers
  • Email and form delivery services
  • Payment, accounting or invoicing providers
  • Advertising and analytics platforms
  • Trusted contractors or service providers assisting with your project
  • Professional advisers, insurers or legal representatives if required
  • Government, regulatory or law enforcement bodies where required by law

8. Third-party websites and links

Our website may include links to third-party websites, including Google Maps, Google reviews, social media pages or other online platforms. We are not responsible for the privacy practices, security or content of third-party websites. You should review their privacy policies before providing personal information.

9. How we protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include using secure website hosting, password protection, limited access to business records, trusted service providers and reasonable digital security practices.

No website or online transmission is completely secure. If you believe your information has been accessed or used incorrectly, please contact us as soon as possible.

10. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including quote management, customer service, project records, tax, accounting, insurance and legal obligations.

When information is no longer required, we may delete, archive or de-identify it where practical.

11. Accessing or correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, outdated or incomplete. The OAIC notes that people can generally request access to personal information held about them and can ask for it to be corrected. :contentReference[oaicite:1]{index=1}

We may need to verify your identity before responding to a request. In some cases, we may be unable to provide access where permitted by law.

12. Marketing communication

If you contact us or request a quote, we may follow up with you about your enquiry, quote or related painting services. We may also send occasional updates or promotional messages where permitted.

You can ask us to stop sending marketing messages at any time by contacting us.

13. Overseas disclosure

Some website, email, analytics, advertising or hosting providers may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable service providers and protect your information.

14. Complaints

If you have a concern about how your personal information has been handled, please contact us first so we can review and respond to your concern.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. The OAIC is Australia’s national privacy regulator and handles privacy-related complaints and guidance. :contentReference[oaicite:2]{index=2}

15. Contact us

For privacy questions, access requests, corrections or complaints, please contact:

Parwan Painting and Decorating
Location: Geelong, Victoria, Australia
Phone: 0472 500 701
Email: fahimparwani123@gmail.com
Website: https://parwanpaintinganddecorating.com/

16. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements. The updated version will be published on this page.

Last updated: June 2026